Xact Telesolutions provides virtual call center solutions for clients in a variety of industries including education, finance, healthcare, hospitality and property management. Services include: inbound and outbound calling, web chat and e-mail management.
The company has many openings for bright and talented individuals who are looking for at-home positions in areas such as customer care, technical support, outbound sales and bilingual support.
Would you like to join Xact Telesolutions’ dynamic and fast-paced team of professionals? Continue reading to discover how easy it is to get up and running as an agent.
Certain positions are only available to residents located in specified states within the United States. In order to find a position that works for you, you’ll need to consult each job description individually to verify acceptable geographic locations. Browse through the list of available positions on the company’s website for more information.
To be considered for work with Xact Telesolutions, you must be fluent in English and have a typing speed of at least 35 words per minute.
The application is available online. You will be asked to provide a detailed summary of your available hours. Xact Telesolutions understands that you are very busy and important and you have other commitments you need to uphold. By outlining your availability, you are guaranteed that your work will not conflict with the rest of your life.
In addition to your schedule, the job application will also ask for some routine info like your education and qualifications as well as your employment history.
Finish the application by answering a short questionnaire. The questionnaire asks a few personal and situational questions such as: “how would you deal with an irate caller” and “what characteristics do you appreciate most in an employer”. These are the kind of questions you’d normally see in an interview, but here you get to avoid all the anxiety and nervousness. You answer on your own time from the comfort of your home!
As with all virtual call center positions, candidates are expected to have a dedicated and quiet home office with high-speed Internet, a Windows-based PC, and wired network connection. Newly hired agents must also purchase a recommended USB headset. These are available for around $40.
Once your application is reviewed and Xact Telesolutions finds a position that matches your skills and experience, the company will contact you as soon as possible with a job offer.
Job descriptions will vary depending on whether you are hired for a customer service, technical support or sales position. However, all Xact Telesolutions agents are responsible for managing and handling inbound and outbound telephone calls, internet chat requests and e-mail requests on behalf of your assigned client in a timely and professional manner.
In a customer service and technical support role, you are responsible for inbound call handling, web chat and e-mail management. Customers call you with issues and requests and you provide helpful services that satisfy their needs. Simple, right?
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