West at Home is the nation’s leading provider of homesourced communication solutions. “Homesourced” is just a fancy word for getting to work at home (sitting by the pool is optional). West at Home works with many of the world’s largest companies, organizations and governments.
Combined with an advanced technical infrastructure, the company uses thousands of home-based agents located across the United States to help its clients drive profits. West at Home works in a wide variety of industries, which include: communications, wireless, financial services, healthcare, pharmaceuticals, retail, recall and hospitality/travel.
If you’re interested in becoming a West at Home agent, you will need to meet a few minimum qualifications. You must be 18 years or older, possess a high school/GED education, have basic computer skills, and have a minimum of 1 year of customer service or sales experience. You must also be prepared to work a minimum of 10 hours per week (hello flexibility)!
Getting started as a West at Home agent is simple. The first step is to submit the online application form. You should be able to finish the form in about 45 minutes.
After you submit the application, you will be asked to take the West at Home Job Fit Assessment. This assessment asks you to rank your job preferences. West at Home will use these results to help determine whether you would be most successful in a sales, technical or customer service role. You will also be asked to complete the West at Home Behavioral Assessment. This will tell West at Home all about your integrity, customer service skills and cognitive abilities!
After successful completion of the first two portions of the application process, you will be invited to complete additional screenings related to sales, customer service, and technical or financial concepts. You will also be required to submit a background check and you are responsible for all fees associated with the investigation.
If the applicable screenings are successfully completed and there is a opening, you will receive an offer of employment from West at Home. Once you accept the offer electronically, you are nearly ready to get started (phew)!
The final step is to setup your own home office with the tools you need to succeed as an agent. Besides setting up the necessary phone, computer and Internet connection, there is very little investment needed to become a West at Home agent.
Now, the training process can begin. Get ready to unleash your earning potential!
As an agent, you must successfully complete initial on-the-job training, as well as any new product or ongoing training so that you are prepared for your projects. West at Home provides paid training courses, which you can complete from the comfort of your home.
The company also provides a Performance Assessment Liaison (PAL). A PAL is your point of contact if you ever require support through training and call processing. West at Home wants you to feel comfortable when you are at work and believes in your ability to succeed.
Not sure if this is the right fit for you? Don’t worry, there are plenty of other ways to make money from home. Just download our FREE Ultimate Money Guide now.
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