VIPdesk was the first in the industry to provide home-based customer care services. The company aims to provide their clients with the best people and the best brand experiences. Using their vast network of customer care professionals, known as “brand ambassadors”, they manage to do just that.
Brand ambassadors are agents that work from home across the United States, Canada and the United Kingdom. They are all interconnected by VIPdesk’s state-of-the-art service-delivery technology. This technology allows VIPdesk to bring the best talent to their clients, no matter what geographic boundaries stand in the way.
If you are interested in joining the VIPdesk team, visit their website to begin the application process. Unfortunately, resumes sent by direct mail or e-mail will not be considered. Thus, applications must be submitted using their online service.
First, you will be asked to create a profile. Your profile is a collection of your personal information, including your: name, e-mail address, mailing address, general work experience and other basic qualifications. Once you have completed a profile, you can begin looking through the list of exciting positions that are available to you.
Available positions are posted in detail on the website and provide information on location, project length, and expected hours. You are free to apply to as many positions as you would like. While most positions are available to those based out of the United States, there are also some openings in Canada and the United Kingdom.
When you find a job that you would like to apply for, you will be asked to provide additional employment and education information. Also, you will be required to fill out a corresponding questionnaire. These questions help VIPdesk recruiters match your skills, education and work experience to that specific job opportunity.
You will also need to create your own personal home office (neat). This means a separate room in your home that is used exclusively as a working environment. VIPdesk wants to make sure that you are not distracted when working, making you as successful as possible.
The home office should have locks on the door to ensure data security and to create a silent atmosphere. There are also a number of technological requirements for your home office that are listed on the company’s website.
Once you are selected for a position, you can begin training and earning money from home. Have you ever considered PJ Monday? We sure have.
As a brand new VIPdesk brand ambassador, you must attend meetings and training sessions as they are required. This will ensure that you remain up-to-date on the client and their products. All meetings and training sessions are paid and conducted online in a virtual classroom.
Primarily, you are responsible for handling customer requests on behalf of a VIPdesk client. You can do this from your home office via phone, e-mail or chat. When applicable, you will also use upselling and cross-selling techniques in order to improve customer experience and increase profits for the client.
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