LiveOps specializes in virtual call center services such as customer service and sales support. The company employs over 20,000 at-home agents who receive extensive training and support for their assignments. Call agents set their own hours and become part of a highly flexible phone force that can be scaled up or back as demand requires. The company is dedicated to hiring qualified but underemployed at-home agents within the United States as an alternative to overseas call center outsourcing.
Applicants must be 18 years of age or older and pay a one-time background and credit check fee of $50.00. Only United States residents with a dedicated landline and adequate computer equipment are eligible. No VoIP, cellular or satelite phones may be used. The agent must have a corded phone and headset, a printer, and a Windows-based PC with specific features and software.
In keeping with its on-demand call center model, LiveOps agents are paid per talk time rather than an hourly rate. The on-demand rate is a selling point to businesses looking to cut expenses. Many of the scripts include up- and down-selling opportunities that can increase agent earnings. Agents are paid twice a month by check or direct deposit.
How to apply
To become a LiveOps agent, complete the online application at http://join.liveops.com/getting-started/.
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