Social media is a breeding ground for customer complaints and malcontent. For a business or brand, any interactive environment that allows the public to freely publish content is a potential danger. If left unmonitored, a brand’s reputation could be placed at risk of defamation or obscene and abusive comments.
Moderation services offer social networking development and community management to a number of corporate giants around the world. They are able to provide this service thanks to thousands of home-based moderators. Thanks to them, businesses and brands feel more at ease knowing someone is watching over their online accounts, message boards, forums and anywhere else their companies and brands might be mentioned.
If you already live and breathe social media, learn more about this exciting industry to find out how you can get paid for it too!
What kind of person are they looking for?
Most moderation services require moderators to be at least 18 years old and fluent in English. Many companies also offer their services in other languages so there are plenty of opportunities for bilingual applicants, too.
It helps if you’re already an avid user of social platforms such as Facebook and Twitter. Knowing your way around the social space and familiarity with the various online communities will definitely help you out on the job. Moderation services also look for outgoing, personable people with great communication and computer skills.
Most moderation companies don’t require any previous work experience. While any experience is definitely an asset, they typically accept inquiries from both experienced and entry-level moderators. A computer, Internet connection and a great attitude are the only requirements you need to apply!
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