eModeration provides social media and user-generated content moderation to some of the world’s most successful companies. The company’s impressive and extensive portfolio of clients includes corporate giants such as The Lego Group and MTV.
eModeration offers services such as online moderation, community management and social media crisis communications. The company hires work-from-home moderators to manage client accounts and user content.
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At eModeration, there is no experience necessary! While previous moderation experience is an asset, the company accepts inquiries from both experienced and entry-level moderators. A computer, Internet connection and a great attitude are the only requirements you need to apply!
Since eModeration provides services in more than 50 languages as well as in multi-lingual communities, there are many opportunities for bilingual or multilingual applicants. In addition to English, do you speak any other languages? eModeration is always looking for bilingual moderators so be sure to let them know.
If you are interested in joining the eModeration team, the company accepts applications via e-mail only. Simply update your resume, write an enthusiastic cover letter and send the documents over to email@example.com. Be sure to let them know how you heard about them as well!
Don’t worry if it’s taking a while for eModeration to get back to you. Sometimes they don’t have any specific vacancies available that cover your languages. However, the company keeps your details on file and will contact you as soon as the time is right.
Once hired, eModeration provides training for those without any prior moderation experience. This training covers a variety of useful information for new moderators, such as general moderation, child safety, and copyright and libel issues.
After you are fully trained and eager to begin, you will be assigned to your first client based on your experience and aptitude toward the project. Generally, your job is to moderate your client’s content and communities.
As a moderator and a community manager, you lead the process of growing, building and guiding an online community through member-engagement tools such as message boards, chat rooms, forums, member comments, blogs and other social media products. Above all else, you are responsible for safeguarding online communities and protecting brand integrity. Treat your clients’ communities as if they were your own.
Companies and brands need you and your moderation services. This is because all interactive environments that allow the general public to freely publish multimedia content (text, images, video) to engage directly with a brand are a potential risk to the company. Possible risks include: defamatory or libelous material, obscene content and abusive comments, and child safety issues connected with content or communities aimed at children.
You will work with the client to define the moderation guidelines and help to draw up Terms of Service and user communication templates to reduce the amount of inappropriate content submitted.
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