Alpine Access is experienced at providing top-notch virtual customer care solutions to some of the world’s most respected companies. Businesses today need customer care solutions that are inexpensive, flexible and high quality. With experienced and exceptional at-home employees, Alpine Access is able to deliver on this challenge.
Alpine Access is currently hiring hundreds of customer care professionals across the United States and Canada. If making money while working at home sounds like something you’d like to do, read on to learn more!
In order to work as a customer care professional at Alpine Access, you’ll first need to meet a few requirements. Customer care professionals have to be at least 18 years old and have a high school diploma (or equivalent).
Assuming you meet their minimum requirements, you can create an account on the Alpine Access recruiting website. This is your one-stop shop for the entire application process. Select your availability and complete a profile detailing your personal information, education and work experience.
The next step is to take the Capability and Commitment Course and write an application essay. The course features a number of videos, interactive exercises and other learning resources that explore what it means to be a customer care professional.
Once you successfully complete the course, you will be asked to participate in a phone interview. This will give you the opportunity to learn more about the company and some positions that are currently available. If the recruiting agent agrees that you’d make a good customer care professional and Alpine Access has an opportunity that matches your profile, you will receive a job offer!
After accepting an offer, the company will need your permission to conduct a background and credit check. You will have to pay a one-time fee of $45 to cover this investigation. This is the only fee that Alpine Access charges.
The last step is to create your own home office. Your office will need to include a landline phone and an Internet connection, a corded headset, and a PC that meets all of the company’s specifications. Now it’s on to training!
After accepting a position as a customer care professional, you will be asked to attend Alpine Access University (AAU). AAU is a university that pays to train you instead of the other way around! AAU is an online university that will help you to develop the important customer service skills that will prepare you for listening effectively and handling difficult customers. You will also be trained on your specific client’s products and services.
Your daily tasks will include answering customers’ calls, e-mails and instant messages on behalf of your client. Typically, customers are contacting you to place orders for products or services, ask questions about those products or services, or to inquire about orders that they have already placed. All calls are inbound, which means you will not be asked to do any outbound telemarketing. It is important to remain up-to-date on the client’s products and services so that you are able to answer all of the callers’ questions effectively.
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