ACD Direct provides virtual call center services to a variety of non-profit organizations such as public radio and television stations. Among the services that ACD Direct offers, there is a large emphasis on inbound call processing as client organizations often require the service to host fundraising drives, political campaigns and other charities.
The company also provides outbound calling, data entry, mail order processing and technical support services. ACD Direct hires at-home agents to meet its staffing needs. Often, the company adjusts the size of its workforce seasonally according to call volume. Interested? Keep reading to find out more!
To apply, you’ll have to be based in the United States. However, ACD Direct does not hire residents of the following states: Delaware, Massachusetts, Louisiana, West Virginia, Wyoming, Vermont, or South Dakota.
If your resume boasts experience in areas like customer service, quality assurance, lead generation, data entry, e-mail, transcription services or other call center related work, then ACD Direct wants to hear from you!
Applicants should also ensure they’re able to comply with ACD Direct’s PC, phone and office space requirements. These specifications are posted on the company’s website for you to look over.
If you are interested in building your work at home business and you meet the above criteria, you can start the application process by filling out the independent contractor questionnaire which is available on the company’s website. Please note that you must use Internet Explorer in order to view the questionnaire.
The application is easy to fill out. Simply follow the instructions and answer the questions. You will be asked about your education, employment history and other relevant experience. ACD Direct also offers services in Spanish and French, so be sure to let them know if you can speak another language.
The company won’t consider any incomplete applications. So, when filling out the questionnaire, make sure you have enough time to fully complete it. You may also be contacted via e-mail to submit a voice sample in addition to your questionnaire.
You will be notified as soon as your application is reviewed by ACD Direct. If you are approved, you’ll be instructed on the next steps you’ll need to take in the process of becoming an independent contractor with ACD Direct. Please note that in order to be considered, all applicants must agree to and pay for a criminal background check.
Before you can start work, you have to complete a brief training course. The certification course involves two 3-4 hour classes which you can complete online from the comfort and convenience of your home. This is your chance to work poolside and finally wear your PJs to the office!
Not sure if this is the right fit for you? Don’t worry, there are plenty of other ways to make money from home. Just download our FREE Ultimate Money Guide now.
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