1-800-Flowers is an established, publicly traded company that specializes in the delivery of fresh flowers, sophisticated floral arrangements, plants, gift baskets and other special gift products.
The company maintains a virtual call center staffed by at-home customer service agents who handle all of the customers’ orders and transactions. 1-800-Flowers usually increases its at-home customer service workforce during peak seasons such as Valentine’s Day, Mother’s Day and the Christmas season to accommodate for the increased business.
The company is currently hiring customer service representatives living in the following states: Delaware, Illinois, Montana, New Hampshire, New Mexico, New York, Ohio, Oklahoma, and Oregon. If you’re included in that list, then continue reading to find out how easy it is to get up and running as a 1-800-Flowers customer service agent! Even if you don’t reside within a state on the list, you may still want to check 1-800-Flowers website for opportunities given that the states where they need staff may change.
To become a customer service agent with 1-800-Flowers, you must be at least 18 years of age and have a high school diploma or GED certification. Strong computer literacy is also very important to this position. You should have fast and accurate typing skills, enabling you to key at least 35 words per minute.
Before applying, you should check that you have all the necessary Internet, computer, telephone, headset and software requirements in a dedicated, quiet home office. These requirements are listed in detail on the company’s website for your reference.
Once you see that you meet all the requirements, you can begin the application process. The first step is to fill out a quick and easy information form online. Afterward, you can begin the short testing process. This test is designed to give the company an idea of how you would perform as a customer service agent.
Once you ace the test, you will be invited to have a phone interview. This is so the hiring manager can witness your pleasant and personable phone personality.
As soon as you land the job, 1-800-Flowers will notify you by e-mail. Now it’s time for some training!
As a new 1-800-Flowers customer service agent, the first thing you need to do is attend training. Paid orientation and training is provided online to help you settle into your new position.
The orientation and training sessions will teach you a little more about the ins and outs of the business, how to handle customers, and how to use the software applications. This will help you feel more comfortable so that you can focus on getting the job done.
As part of the customer service team, you’ll be responsible for answering inbound calls and placing customer flower and gift orders. You are the first point of contact that customers have with the company, so make sure you are effective and efficient in handling all customer needs.
The company expects you to be professional and courteous in delivering accurate service to its customers at all times. Delivering high quality customer care is paramount. After all, no one wants to speak to an unhelpful grouch.
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